App Support 

1. Contact Us

Need personal assistance? Reach out to our support team:

• Email: movewithbeth@outlook.com

• In-App Chat: Tap the chat icon in the app for live help during business hours.

• Support Form: Submit a request for bugs, feedback, or feature requests.

We strive to respond within 24–48 hours.

2. Frequently Asked Questions (FAQ)

Account & Subscription

• How do I create an account?
  Download the app, tap “Sign Up,” and follow the prompts.

• I forgot my password. How can I reset it?
  Tap “Forgot Password” on the login screen and follow the instructions.

• How do I manage my subscription?
  Go to your profile → Settings → Subscription. You can upgrade, downgrade, or cancel anytime.

• Do you offer refunds?
  Refunds are processed according to the app store’s policies. Contact us for assistance.

App Usage

• How do I navigate the app?
  Use the menu to explore services, packages, workout libraries and settings.

Technical Issues

• App not loading or crashing?
  Try closing and reopening the app, or reinstalling if the problem persists.

• Videos or audio not working?
  Check your internet connection or download the video for offline use.

• Syncing issues between devices?
  Make sure you are logged in with the same account on all devices.

4. Community & Resources​

• Follow our Instagram and Facebook for tips, motivation, and updates.

5. Safety & Health Disclaimer

Your safety is our priority:

• Consult your doctor before starting a new fitness programme.

• Follow exercise instructions carefully to prevent injuries.

• This app is for educational purposes only and is not a substitute for professional medical advice.

6. Feedback & Suggestions

We love hearing from you!

• Rate workouts and instructors within the app.

• Suggest new workouts or features via the support form.

• Report bugs directly in-app for faster resolution.